Crutchfield.com Customer Reassurance - get ready for more of this

I have long been a fan of Crutchfield.com and we have admittedly "borrowed" from their research and concepts for some of our own ecommerce clients projects (don't act like you've never done it). They are true innovators, the best of the best customer service wise, best catalog, best marketers, best photos, best descriptions, best content overall. Not however, the best prices but I digress.  They kick ass.  Today, in kickass fashion the CEO, Bill Crutchfield (go figure) sent out an email to all his customers that is preemptive and simply awesome as we approach the holidays.  It's also a nice "suckit" to their competitors in consumer electronics online retail. Wanna see it, here ya go...

There is one particularly notable paragraph that demonstrates this CEO's smarts and the company's ability to see past the end of their damn noses:

"For many years, I have been concerned about the growing credit bubble. It was obvious to me that it was unsustainable and that an inevitable day of reckoning would come. To protect our customers, our employees, and my family from the disastrous consequences of a financial meltdown, I positioned Crutchfield to withstand the worst. We became very frugal with how we spent money. We did not pay outlandish executive salaries and bonuses. We did not build fancy facilities. We did not expand our retail store operations. And we did not buy other companies. Instead, we worked extremely hard to improve how we serve our customers, while we managed every aspect of our business with excellence. Furthermore, we paid off all of our debt and accumulated cash reserves."

Hot damn! Makes me wanna buy a big screen for the den!  Seriously though, get ready for more of this from responsible and prepared companies as doom & gloom runs rampant throughout online commerce this holiday season.  Crutchfield is a company that will weather the storm and this sincere, and this authentic letter has me evangelizing for them and committed to them as a company.

Nice job Bill.  I hope someone on your PR team sees this (because I actually do matter, or so my mom says).

Happy FriDEE!

Bryan